The post holder will work within a team conducting the business of the Estates Helpdesk quietly, calmly and efficiently; communicating effectively with patients, clinical staff, medical visitors, contractors, engineers and staff to promote the best environment for the efficient running of the department.
Ensure the accurate recording of data relating to work requests from Planet FM our Facilities Management Software.
1. To work on the Estates Helpdesk, answering and logging calls, dealing with any queries. Help callers and colleagues by dealing with telephone, intranet, email and face to face enquiries in a professional, constructive and sympathetic manner, logging information and referring to the appropriate person as and when necessary.
2. Enter Work Request information provided by the Estates Craftsman, Estates officers and External Contractors into Planet, the Facilities Management System.
3. To log, issue and close Calls & Work Order on Planet FM System.
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
1. To work on the Estates Helpdesk, answering and logging calls, dealing with any queries. Help callers and colleagues by dealing with telephone, intranet, email and face to face enquiries in a professional, constructive and sympathetic manner, logging accurate information and referring to the appropriate person as and when necessary.
2. Enter Work Request information provided by the Estates Craftsman, Estates officers and External Contractors into Planet, the Facilities Management System.
3. To log, issue and close Calls & Work Order on Planet FM System.
4. To maintain communication with Estates Managers to ensure Planet is up to date and to ensure no jobs fail.
5. To feedback to clinical departments any difficulties the Craftsmen encounter around access, e.g. reported equipment is not available.
6. To liaise with medical, nursing, doctors and consultants and other staff as your role requires.
7. To liaise with Contractors regarding outstanding work & issuing work to contractors.
8. To maintain the working data within the Planet FM System; this includes but is not limited to, Location Information, Contractor, and relevant PPM works.
9. To assist in reporting key departmental performance indicators to both CEF Service Manager and other Divisions.
10. To assist the Service Manager with the training new members of staff within the department, as well as producing and issuing relevant job information
11. To participate in team meetings as required by your Line Manager.
12. To undertake any other duties appropriate to the grade, which may be required from time to time.
