Job Title
The Online Travel Agency commercial team in Americas is responsible to drive the commercial relationship with our online customers to enable their success, powered by Amadeus technology. We are at the forefront of innovation in travel retail, enabling our customers to transform their travelers experience.
Summary of the role:
As an Account Manager, you are responsible to implement a business development and retention strategy for the assigned customer(s), through high level of service to achieve customer excellence. You will identify, grow and prioritise business opportunities with the customer. You will be your customers champion within Amadeus as you collaborate with our multiple internal partners: marketing, presales, product, delivery, customer success, customer support. Your main KPIs will be the value you create for both our customers and Amadeus and your customers satisfaction.
In this role you’ll:
- Develop a relationship structure between the relevant levels of decision for both Amadeus and customer organizations
- Facilitate and foster this relationship to maximise information flow, influencing, lobbying and customer's satisfaction
- Advocate customer voice into Amadeus to ensure the best service to customer
- Escalation point for customer issues when standard escalation processes have failed
- Ensure contract execution for the interest of both Amadeus and customer and liaise with legal to resolve issues
- Ensure constant alignment of implemented services, contracted services & invoices
- Collaborate with Amadeus departments to act on the priorities and objectives to meet account development plan, and to deliver unified responses to customer
- Monitor quality of product and service delivery to customer, escalate delivery issues, request improvements if needed
Business Development & Budgeting
- Identify & develop new business opportunities while increasing revenue and profitability
- Identify customer product and services requirements and give recommendations to Amadeus product departments regarding products and pricing policies
- Manage the targeting, sale, negotiation and contracting processes for additional products & services
- Support and provide guidance to sales, legal and solutions organizations to adapt Amadeus approach to customer and maximize success
- Contribute to proposals, response to RFPs, delivery plans proposed by the business units
- Represent Amadeus' interests within the customer organization
- Ensure that CRM information is updated at all times
About the ideal candidate:
The ideal candidate will bring a combination of engineering, consulting, commercial experience with a passion for innovation and the talent to:
- develop strong bonds within the customers organization and Amadeus
- understand customers needs, influence teams to collaborate and generate opportunities
- drive for constant improvement
- sell the value of Amadeus solutions to multiple stakeholders in a very consultative way
- negotiate and close deals
Key requirements:
Minimum 5-7 years’ experience in an aggressive sales and marketing company in a commercial function with responsibility for high end customers
- Minimum 3-5 years’ experience with Online Travel Agencies and a demonstrated understanding of the unique market segment requirements.
- Proven success in a comprehensive strategic selling process including prospecting, situation fluency, initiating buyer qualifications, negotiating and closing
- Has specialized depth and/or breadth of expertise in own discipline or function
- Demonstrated success in presenting at the most senior level in companies
- Proven track record in obtaining superior sales results
- Fluent in Spanish and English
- Knowledge of Amadeus solutions is a strong plus
What we can offer you:
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work from anywhere: onsite, hybrid or fully remote.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
